Extends your warranty to up to 3 years: Apple's first year, then one or two more from Gait.
General Terms
Service Procedure
a.In the event of a warranty claim, the customer must contact Gait's Apple Authorized Service Center to initiate the repair process.
b.The customer may be required to provide proof of purchase or any other relevant documentation to validate the warranty claim.
Repair or Replacement
a.Gait reserves the right to repair or replace the defective product or its parts at its discretion.
b.If the product or part is no longer available, Gait may provide a similar or equivalent product as a replacement.
c.Customer is entitled to 1 incident cover per year (in case the serial not changed and only the damaged part replaced or repaired).
International Coverage
a.The extended warranty or accidental damage warranty is valid only within the country of purchase and may not be applicable internationally.
b.If the product requires service outside the country of purchase, the customer may be responsible for additional shipping, handling, and customs charges.
Warranty Activation
a.The extended warranty will be automatically activated after 1 year from the purchase date, provided all other terms and conditions are met.
b.The accidental damage warranty will be automatically activated from the purchase date, provided all other terms and conditions are met.
c.Gait reserves the right to verify the eligibility of the product and the warranty subscription at any time.
Cancellation and Refunds
a.The extended and accidental damage warranty subscription cannot be cancelled or refunded once activated, except as required by applicable consumer protection laws, provided that no claims have been raised with the extended warranty or accidental damage.
GaitCare
1Terms & Conditions
2.1All Gait Customers purchasing any of GaitCare Subject Product(s) are eligible to apply for GaitCare service provided and covered by Gait
2.2GaitCare is covered exclusively by Gait Apple Authorized Service Provider (Gait AASP). This warranty cannot be claimed at Apple or any other service provider.
2.3The purchase of GaitCare must be applied only at the time of purchase of related Subject Product(s) and on the same purchase invoice.
2.4GaitCare will be activated automatically, after 1 year from the purchase date.
2.5Gait warrants the Subject Product(s) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines. https://www.apple.com/in/legal/warranty/products/warranty-emea-english.html
2.6GaitCare covers the repair of Subject Product(s), using new Apple genuine parts. The device(s) will be tested and passed Apple functional requirements, before handing over to the Customers
2.7When providing the warranty service, the contents of the storage media of the device(s) will be deleted and reformatted. Gait is not responsible for any loss of software programs, data or other information contained on the storage media, or any other part of the apple product serviced
2.8This warranty does not apply to:
2.8.1any non-Apple branded hardware.
2.8.2any software sold with/without Apple hardware.
2.8.3recovery and reinstallation of other software programs, data and information.
2.8.4consumable parts, such as batteries or protective coatings, unless failure has occurred due to a defect in materials or workmanship.
2.8.5cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship
2.8.6damage caused by use with a third-party component or product that does not meet the Apple Product’s specifications
2.8.7damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause
2.8.8damage caused by operating the Apple Product outside Apple’s published guidelines
2.8.9damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”)
2.8.10Apple Product that has been modified to alter functionality or capability without the written permission of Apple
2.8.11damage caused by normal wear and tear or otherwise due to the normal aging of the Apple Product if any serial number has been removed or defaced from the Apple Product
2.9Please read and understand the above terms and conditions carefully before making your purchase. By proceeding with the purchase, you agree to be bound by these terms and conditions.
2Applying.
3.1The GaitCare offers to extend the warranty of Subject Product(s) up to 3 years:
•Apple One-Year Limited Warranty - provided by Apple - free of charge service
•Additional One or Two-Years Limited Warranty - provided and covered by Gait only - charged service.
3.2GaitCare service can’t be sold separately, must be transacted in the same invoice of Subject Product(s)
3Claim
4.1GaitCare will be activated automatically, only after Apple One-Year Limited Warranty is expired
4.2When claiming GaitCare, Customer must provide to Gait Service center with at least one of the following information:
•Mobile number, that was used when invoicing GaitCare
•Initial invoice number
•Serial number of purchased product(s)
4.3Gait AASP will create a Job Card.
4.4Gait AASP will run regular diagnostic check-up to confirm the escalated issue
4.5After confirming the issue, Gait AASP will follow the Apple repair guidelines, based on GaitCare T&C
4.6AASP team to follow up with the Customer on further updates related to the repair.
4.7Warranty repair will be carried out by Gait authorized service centres.
4.8Repairs/claims during the factory warranty period will be subject to the terms and conditions specified in the manufacturer's warranty document.
4Product and warranty details
a.The warranty extension is applicable only for the specific type of product mentioned in this invoice.
b.Extended warranty applies only to the product details specified in this invoice.
c.The insured parts coverage under the extended warranty will be as per the terms and conditions mentioned in the extended warranty document.
5Terms of warranty subscription
a.The warranty is mandatory and applicable to all eligible products purchased from Gait.
b.The extended warranty is optional and can be purchase at the time of device purchase only.
6Underlying manufacture warranty period.
The extended warranty will be applicable after 1 year from the purchase date.
Policy Limits - Applicable to All Policies
The maximum amount reimbursed for repair or reimbursement of a covered item is if the cost of repair falls within the range of the purchase price of the product.
In the case of reimbursement of goods, a depreciation scale will be used against the product which is based on when the claim was been reported.
The depreciation scale is as follows
| Age of product | Depreciation | Payable |
|---|---|---|
| 0-12 months | 0% | 100% of product value is payable |
| 12 months and 1 day - 24 months | 30% | 70% of product value is payable |
| 24 months and 1 day - 36 months | 50% | 50% of product value is payable |
| Product Category | Electronic Breakdown | Accidental Damage | Cracked Screen | Liquid Damage |
|---|---|---|---|---|
| iPhone | Covered | Covered | Covered | Covered |
| iPad/Mac/Apple Watch | Covered | Covered | Covered | Covered |
| Airpods | Covered | Covered |
GaitCare options pricing (QAR)
| Product Category | GaitCare LITE | GaitCare 1YR | GaitCare 2YR | GaitCare+ 1YR | GaitCare+ 2YR |
|---|---|---|---|---|---|
| iPhone | 369 | 479 | 599 | 839 | 959 |
| Mac | 539** | 599 | 699 | 959 | 1,079 |
| iPad | - | 359 | 479 | 699 | 839 |
| Apple Watch | - | 239 | 299 | 359 | 479 |
| Airpods | - | 119 | 159 | 179 | 199 |
** GaitCare Lite in MAC product category applicable on MacBooks only