General Terms:

Service Procedure:

a.     In the event of a warranty claim, the customer must contact Gait's Apple Authorized Service Center to initiate the repair process.

b.     The customer may be required to provide proof of purchase or any other relevant documentation to validate the warranty claim.

 

Repair or Replacement:

a.     Gait reserves the right to repair or replace the defective product or its parts at its discretion.

b.     If the product or part is no longer available, Gait may provide a similar or equivalent product as a replacement.

c.     Customer is entitiled to 1 incident cover per year ( in case the serial not changed and only the damaged part replaced or repaird).

 

International Coverage:

a.     The extended warranty or accidental damage warranty is valid only within the country of purchase and may not be applicable internationally.

b.     If the product requires service outside the country of purchase, the customer may be responsible for additional shipping, handling, and customs charges.

 

Warranty Activation:

a.     The extended warranty will be automatically activated after 1 year from the purchase date, provided all other terms and conditions are met.

b.     The accidental damage warranty will be automatically activated from the purchase date, provided all other terms and conditions are met.

c.     Gait reserves the right to verify the eligibility of the product and the warranty subscription at any time.

 

Cancellation and Refunds:

a.     The extended and accidental damage warranty subscription cannot be cancelled or refunded once activated, except as required by applicable consumer protection laws, provided that no claims have been raised with the extended warranty or accidental damage.

 

GaitCare

1.     Terms & Conditions

 

2.1  All Gait Customers purchasing any of GaitCare Subject Product(s) are eligible to apply for GaitCare service provided and covered by Gait

2.2  GaitCare is covered exclusively by Gait Apple Authorized Service Provider (Gait AASP). This warranty is not a subject to be claimed at Apple or any other service provider.

2.3  The purchase of GaitCare must be applied only at the time of purchase of related Subject Product(s) and on the same purchase invoice.

2.4  GaitCare will be activated automatically, after 1 year from the purchase date.

2.5  Gait warrants the Subject Product(s) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines. https://www.apple.com/in/legal/warranty/products/warranty-emea-english.html

2.6  GaitCare covers the repair of Subject Product(s), using new Apple genuine parts. The device(s) will be tested and passed Apple functional requirements, before handing over to the Customers

2.7  When providing the warranty service, the contents of the storage media of the device(s) will be deleted and reformatted. Gait is not responsible for any loss of software programs, data or other information contained on the storage media, or any other part of the apple product serviced

2.8  This warranty does not apply to:

2.8.1    any non-Apple branded hardware.

2.8.2   any software sold with/without Apple hardware.

2.8.3   recovery and reinstallation of other software programs, data and information.

2.8.4   consumable parts, such as batteries or protective coatings, unless failure has occurred due to a defect in materials or workmanship.

2.8.5   cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship

2.8.6   damage caused by use with a third-party component or product that does not meet the Apple Product’s specifications

2.8.7   damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause

2.8.8   damage caused by operating the Apple Product outside Apple’s published guidelines

2.8.9   damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”)

2.8.10 Apple Product that has been modified to alter functionality or capability without the written permission of Apple

2.8.11 damage caused by normal wear and tear or otherwise due to the normal aging of the Apple Product if any serial number has been removed or defaced from the Apple Product

2.9  Please read and understand the above terms and conditions carefully before making your purchase. By proceeding with the purchase, you agree to be bound by these terms and conditions.

 

2.  Applying.

3.1 The GaitCare offers to extend the warranty of Subject Product(s) up to 3 years:

Þ          Apple One-Year Limited Warranty – provided by Apple - free of charge service

Þ          Additional One or Two-Years Limited Warranty – provided and covered by Gait only - charged service.

3.2 GaitCare service can’t be sold separately, must be transacted in the same invoice of Subject Product(s)

 

3.  Claim

 

4.1  GaitCare will be activated automatically, only after Apple One-Year Limited Warranty is expired

4.2  When claiming GaitCare, Customer must provide to Gait Service center with at least one of the following information:

Þ          Mobile number, that was used when invoicing GaitCare

Þ          Initial invoice number

Þ          Serial number of purchased product(s)

4.3  Gait AASP will create a Job Card.

4.4  Gait AASP will run regular diagnostic check-up to confirm the escalated issue

4.5  After confirming the issue, Gait AASP will follow the Apple repair guidelines, based on GaitCare T&C

4.6  AASP team to follow up with the Customer on further updates related to the repair.

4.7  Warranty repair will be carried out by Gait authorized service centres.

4.8  Repairs/claims during the factory warranty period will be subject to the terms and conditions specified in the manufacturer's warranty document.

 

4.  Product and warranty details

a. The warranty extension is applicable only for the specific type of product mentioned in this invoice.

b. Extended warranty applies only to the product details specified in this invoice.

c. The insured parts coverage under the extended warranty will be as per the terms and conditions mentioned in the extended warranty document.

 

5.  Terms of warranty subscription

a. The warranty is mandatory and applicable to all eligible products purchased from Gait.

b. The extended warranty is optional and can be purchase at the time of device purchase only.

 

6.  Underlying manufacture warranty period.

The extended warranty will be applicable after 1 year from the purchase date.

Policy Limits - Applicable to All Policies

The maximum amount reimbursed for repair or reimbursement of a covered item is if the cost of repair falls within the range of the purchase price of the product.

In the case of reimbursement of goods, a depreciation scale will be used against the product which is based on when the claim was been reported.

The depreciation scale is as follows:
0-12 months – 0% (100% of product value is payable)
12 months and 1 day - 24 months – 30% (70% of product value is payable).

24 months and 1 day - 36 months – 50% (50% of product value is payable).

 

Product Category	Electronic Breakdown	Accidental Damage	Cracked Screen	Liquid Damage
iPhone	Covered	Covered	Covered	Covered
iPad/Mac/Apple Watch	Covered	Covered	Covered	Covered
Airpods	Covered	Covered

 

 

GaitCare options pricing (QAT):

 

Product Category	GaitCare LITE	GaitCare 1YR	GaitCare 2YR	GaitCare+ 1YR	GaitCare+ 2YR
iPhone	369	479	599	839	959
Mac	539**	599	699	959	1,079
iPad	-	359	479	699	839
Apple Watch	-	239	299	359	479
Airpods	-	119	159	179	199

 

** GaitCare Lite in MAC product category applicable on MacBooks only