1.  Terms & Conditions


1.1  All Gait Customers purchasing any of GaitCare Subject Product(s) are eligible to apply for GaitCare service provided and covered by Gait

1.2  GaitCare is covered exclusively by Gait Apple Authorized Service Provider (Gait AASP). This warranty is not a subject to be claimed at Apple or any other service provider.

1.3  The purchase of GaitCare must be applied only at the time of purchase of related Subject Product(s) and on the same purchase invoice.

1.4  GaitCare will be activated automatically, after 1 year from the purchase date.

1.5  Gait warrants the Subject Product(s) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines. https://www.apple.com/in/legal/warranty/products/warranty-emea-english.html

1.6  GaitCare covers the repair of Subject Product(s), using new Apple genuine parts. The device(s) will be tested and passed Apple functional requirements, before handing over to the Customers

1.7  When providing the warranty service, the contents of the storage media of the device(s) will be deleted and reformatted. Gait is not responsible for any loss of software programs, data or other information contained on the storage media, or any other part of the apple product serviced

1.8  This warranty does not apply to:

1.8.1   any non-Apple branded hardware.

1.8.2   any software sold with/without Apple hardware.

1.8.3   recovery and reinstallation of other software programs, data and information.

1.8.4   consumable parts, such as batteries or protective coatings, unless failure has occurred due to a defect in materials or workmanship.

1.8.5   cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship

1.8.6   damage caused by use with a third-party component or product that does not meet the Apple Product’s specifications

1.8.7   damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause

1.8.8   damage caused by operating the Apple Product outside Apple’s published guidelines

1.8.9   damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”)

1.8.10 Apple Product that has been modified to alter functionality or capability without the written permission of Apple

1.8.11 damage caused by normal wear and tear or otherwise due to the normal aging of the Apple Product if any serial number has been removed or defaced from the Apple Product

1.9  Please read and understand the above terms and conditions carefully before making your purchase. By proceeding with the purchase, you agree to be bound by these terms and conditions.


2.  Applying.


2.1  The GaitCare offers to extend the warranty of Subject Product(s) up to 3 years:

Þ          Apple One-Year Limited Warranty – provided by Apple - free of charge service

Þ          Additional One or Two-Years Limited Warranty – provided and covered by Gait only - charged service.

2.2  GaitCare service can’t be sold separately, must be transacted in the same invoice of Subject Product(s)


3.  Claim


3.1  GaitCare will be activated automatically, only after Apple One-Year Limited Warranty is expired

3.2  When claiming GaitCare, Customer must provide to Gait Service center with at least one of the following information:

Þ          Mobile number, that was used when invoicing GaitCare

Þ          Initial invoice number

Þ          Serial number of purchased product(s)

3.3  Gait AASP will create a Job Card.

3.4  Gait AASP will run regular diagnostic check-up to confirm the escalated issue

3.5  After confirming the issue, Gait AASP will follow the Apple repair guidelines, based on GaitCare T&C

3.6  AASP team to follow up with the Customer on further updates related to the repair.

3.7  Warranty repair will be carried out by Gait authorized service centres.

3.8  Repairs/claims during the factory warranty period will be subject to the terms and conditions specified in the manufacturer's warranty document.


4.  Product and warranty details

a. The warranty extension is applicable only for the specific type of product mentioned in this invoice.

b. Extended warranty applies only to the product details specified in this invoice.

c. The insured parts coverage under the extended warranty will be as per the terms and conditions mentioned in the extended warranty document.


5.  Terms of warranty subscription

a. The warranty is mandatory and applicable to all eligible products purchased from Gait.

b. The extended warranty is optional and can be purchase at the time of device purchase only.


6.  Underlying manufacture warranty period.

The extended warranty will be applicable after 1 year from the purchase date.

1.  Covers and limits.

1)     The Policy covers Items owned and used by you and members of your immediate family.

2)     Mechanical or Electrical Breakdown – What is Covered

3)     If a covered item breaks down during the Policy Period, we will reimburse the cost of repairing it. If the covered Item proves impossible or uneconomic to repair, we will reimburse the cost of replacing it.

4)     Mechanical or Electrical Breakdown – What is Not Covered

5)     Mechanical or electrical breakdown covered by manufacturer’s recall of the covered Item.

6)     Existing manufacturer’s warranty active on the product.

7)     Wear and tear or gradual deterioration of performance.

i)      Damage (Accidental/Liquid/Cracked screen) - What is Covered

ii)     If the covered item suffers damage including liquid damage caused by the covered item being in contact with any liquid through spillages, damp conditions, and natural weather conditions and leaking batteries during the Policy Period, we will reimburse the cost of repair. If it is not possible or economic to repair up to the value mentioned within your Policy, we will reimburse the cost of replacing the covered item.

iii)    Damage - What is Not Covered

iv)    Damage caused by:

8)     You or a member of your family deliberately damaging or neglecting the Covered Item.

9)     The covered item being used by someone else other than you or a member of your family;

10)  Failure to follow the manufacturer’s instructions

11)  Cosmetic damage

12)  Routine servicing, inspection, maintenance, dismantling or cleaning of the covered item

i)      Theft - What is Covered

ii)     If a covered item gets stolen during the Policy Period, we will reimburse the cost of replacing it. Where only a part or parts of the covered item(s) have been stolen, we will only pay for the replacement of that part or parts. If the covered item is a mobile phone, the handset cost will be reimbursed of equivalent specification.

iii)    Theft - What is Not Covered?

iv)    Theft caused by you or a member of your family:

13)  Leaving a covered item unattended when it is away from your home

14)  Not taking appropriate measures to look after or protect the covered item(s)

15)  Leaving the covered item in a vehicle, building or other premises, unless force resulting in damage has been used to gain entry or exit.

16)  Theft of any gadget not reported to the police and where you have not obtained a valid police report

17)  Of any mobile network-enabled device (including mobile phones and tablets) where you have not notified your network provider and

i)      blacklisted the handset within 48 hours of discovery of theft.

ii)     Unauthorized Airtime Use – What is Covered

iii)    If a mobile phone owned and in use by you or a member of your family is stolen and a claim is accepted, we will reimburse the cost of unauthorized use up to a maximum of 1,000 QAR. Cover will only apply to unauthorized usage within 12 hours of discovery of the theft of your mobile phone

iv)    Unauthorized Airtime Use – What is Not Covered

v)     Any claim that is not supported by documentation, which includes an itemized bill showing the unauthorized calls.

Policy Limits - Applicable to All Policies

The maximum amount we will reimburse for repair or reimbursement of a covered item is if the cost of repair falls within the range of the purchase price of the product.

In the case of reimbursement of goods, a depreciation scale will be used against the product which is based on when the claim was been reported.

The depreciation scale is as follows:
0-12 months – 0% (100% of product value is payable)
months and 1 day - 24 months – 30% (70% of product value is payable).

24 months and 1 day - 36 months – 50% (50% of product value is payable).


EWE-GP1: 2 years Accidental Damage, & Theft, 1-year Extended Warranty

EWE-GP2: 3 years Accidental Damage & Theft, 2 years Extended Warranty